Out-of-Hours Support Service

The IT Service Desk partners with the Norman Out-of-Hours service to provide 24/7 support for University staff and students.

If you phone the IT Service Desk outside our main operating hours (detailed below) your call will be automatically transferred to the Out-of-Hours support team who are able to deal with a wide variety of common IT queries, including student password resets and assistance with the VLE.

However, not all queries can be resolved out of hours, e.g. staff password resets, network issues, etc.  If the Out-of-Hours service are unable to resolve your query, a ticket will be raised and passed back to the IT Service Desk for investigation during normal opening hours. This may result in a short delay to your query being resolved.

The University IT Service Desk and the Out-of-Hours support service can be contacted on our usual telephone number 0191 208 5999.

Important: our Self-Service option, to log and track your own request at  is the quickest and most efficient method.

All emails sent to will be responded to during our main operating hours.